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Exchanges & Returns

  • If you are not happy with your purchase, please contact your sales advisor within 15 days from receiving your piece and we will be glad to offer an even exchange when available or a full refund, not including shipping.
  • Free shipping exchanges & returns - customers who are returning items that were not charged shipping must pay shipping charges to return or exchange.

General Information

Please refer to section 5 and 6 in our terms & conditions for more detailed rules and information for returns and claims. Always contact customer support before returning an item.
If you are not satisfied with your purchase you have 15 days to return your item, counting from the date when you received your order. If your order was partially delivered, the time limit applies separately for the products in each delivery.
You have the right to unpack the product to check its condition and function. The products must be in original condition and packaged in their original packaging to be returned to us. Note that the product packaging should not be used as outside packaging, as the product may be damaged during transport and you may receive a damage deduction. The item must be in unchanged condition and, for example, disassembled if it requires assembly. We reserve the right to make a damage deduction if the products' condition has changed to such an extent that it cannot be sold to another customer without a discount. The deduction is made on the total return amount before it is refunded to you. We examine all returned items to determine if a deduction is necessary. More information on this is available in our terms and conditions.

How to return an item

1. Contact customer service

Always contact customer service before making a return and they will guide you through the process.

2. Arrange return shipping

You as a customer bear responsibility for arranging and paying for return shipping. You also bear the legal responsibility for the items during shipping. Use a trackable shipment method and save your receipt. In the event that the return does not reach our warehouse, you need to be able to show that you dispatched the return. Returns are sent to our warehouse, the address to which will be provided to you by customer service.

3. Package the return

Make sure to package the return carefully so that the products are not damaged during shipping. Do not use the product packaging as shipping packaging, as it is not sufficient to prevent shipping damages. Make sure to clearly mark the outside of your return with RETURN to avoid additional customs fees.

4. Ship it

Send the return to us.

5. Confirmation and refund payment

Please read our terms & conditions for more details on refunds. After we've inspected and approved your return we will make the refund payment to you. You will be sent a refund confirmation by email. The refund payment is always made using the same payment method which you used when making the original purchase.

How to make a claim

If you've received a faulty item, please use our contact for to file a claim. Or contact customer support at 1-800-872-0195. You will need pictures of the fault as well as your order number.

Our team is happy to answer your questions. Fill out the form and we’ll be in touch as soon as possible.

Contact
Toll Free (US & Canada):

1-800-872-0195
Phone: 1-305-326-0060
Fax: 1-305-326-0090

Email
info@pascoeandcompany.com
Business Hours
Monday-Friday
9:00 AM - 600 PM (eastern time)

849 N.E. 125th Street
North Miami, FL 33161